Recording
your inbound and outbound calls, Clear Replay consists of
an entire recording platform located within our partner's
own national network. It not only eliminates your need to
purchase in-house call recording equipment, but also eradicates
any maintenance problems and costs that are usually associated
with it. Call recording services can be quickly accessed
and provisioned enabling you to manage your business flexibly
with no capital costs or complex integration issues. Even
recording services for multi-site businesses, including
homeworkers, can be managed from Clear Replay's management
interface with distributed access for instant retrieval.
Retrieval is performed using a simple web-based search engine.
Once a file is located, you can instantly playback the recording
using any standard multi-media PC or you can download the
audiofile for later analysis. Audiofiles can also be sent
as an attachment by email, increasing the flexibility of
Clear Replay.
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Supporting information for all of Clear Connect's services.
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Generates
real time management information for your call centre.
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Accessed
online by secure password controlled connection.
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Gives
you the tools you need to make decisions and improve
effectiveness.
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